Touch screen stuck after update

[BruceLT]

Hi, I just updated my blaze today and the touch screen isn't working any more... Please advice!

I tried to restart the device multiple times and it's still the same.

[hawkyou]

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@BruceLT wrote:
Hi, I just updated my blaze today and the touch screen isn't working any more... Please advice!

I tried to restart the device multiple times and it's still the same.

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How did you restart it if the touch screen isn't working?

[muppetman]

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@hawkyou wrote:

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How did you restart it if the touch screen isn't working?

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You hold down the left button and the bottom right button for ~5-10 seconds.

Touchscreen not required.

[BruceLT]

I used the left and bottom right buttons to restarted the device

Bruce Nguyen

[BruceLT]

Yeah, and I'm not able to access the device at all, just the buttons are working.

Bruce Nguyen

[FerdinandFitbit]

Hi there guys, good to see you in the Forums!

@BruceLT, sorry to hear that. This shouldn't happen after updating your tracker. If you've already tried to restart it several times to no avail, I would recommend to get in touch with the Support Team directly and they will be happy to take a deeper look and help you out with this!

Let me know how it goes.