help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracker miles not adding up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2016 21:03

‎07-06-2016 21:03

I started with 6.3 miles on my Blaze. Started my exercise tracker (GPS) and walked 7.3 miles. Blaze synced with my tracker and instead of the correct 13.6 miles, my blaze and dashboard showed only 11.9 miles. What gives?
Best Answer
0 Votes
2 REPLIES 2

‎07-07-2016 06:52

‎07-07-2016 06:52

Hi there @cajohn. Good to see you in the Community! 🙂

 

When tracking a walk, a run or a hike, it's better if you do it logging it as a run/walk/hike from both your phone and your tracker using MobileRun. What this will do is that it will rely on the GPS information to determine distance and the other stats as steps, calories burned, etc. will come from your tracker. For more information on how this works, you can take a look at this post from @EmersonFitbit.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎07-07-2016 10:21

In response to FerdinandFitbit

‎07-07-2016 10:21

 @FerdinandFitbit if this is the case, then what is the purpose of having connected GPS on the Blaze?

I noticed that if i start GPS tracking on the Blaze and on the app i get 2 listings with two maps for the event. If i also am using the Surge and its GPS i get a third listing. W8th a third map.I also find the steps during this period are not tripled.

Best Answer
0 Votes