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Tracker not Found

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‎11-12-2017 18:56

‎11-12-2017 18:56

Since the latest firmware update, I am having an issue when going to sync of my "tracker not being found." I have contacted fitbit support. I have done every means of troubleshooting, you name it, I've done it. The only thing that will get this to sync is if I do a hard reset on the device itself. But I have to do it everytime I want it to sync! Never had this issue before. I am on Android. Samsung S6. Anyone else with this issue? Ty! 

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22 REPLIES 22

‎11-13-2017 20:36

In response to LANGLE

‎11-13-2017 20:36

When I was talking to them on Twitter they had asked for my email account that my fitbit app was under. They were able to look it up Ann's see if it was syncing correctly. Maybe try reaching out to them? 

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‎11-13-2017 21:25

In response to lilfitzy974

‎11-13-2017 21:25

Will do. Thank you very much! You have been very kind and helpful.

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‎11-13-2017 21:43

In response to LANGLE

‎11-13-2017 21:43

Anytime! Goodluck!

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