Tracker not found

[walkymcwalk]

My Blaze has begun to disconnect constantly. I have it set to always connected. Once/day i have to reboot the tracker, turn my phone bluetooth on and off, force stop the fitbit app, re open. Restart my phone. what could be causing it to continually lose its connection?

[wmchapman]

What is you mobile type?

[walkymcwalk]

oops! It's an LG V10

[walkymcwalk]

anybody???? it did it again. I have to reconnect this thing everyday lately. what's the deal??

[5arahr]

There is a known issue with syncing with an android device... fitbit does not know when this issue will be fixed. They admitted there was a problem, and that's about all.

[wmchapman]

Welcome to the Fitbit Community! We can't provide an estimated time frame for the LG V10 to be added to the list as "compatible."  Please keep an eye on it for any update. Please note that some devices (like your V-series) are not on the list of compatible devices because even though our engineers have found ways to help it do many things with your fitbit tracker, they cannot guarantee that all the features will work - you found the glitch with that new LG series and why it is still not listed as "compatible".  

Today's high end devices are built with the same core specification, so it is hard to find a device which is not compatible and rare to find a device which wont be compatible at all. Glad to hear there is some communication making the V10 "somewhat" compatible; but we share your frustration the LG is not holding that connection - keep watching the list...the folks in the white coats are working on it 🙂