Tracker not found

[Sofiasmommy]

I realized today that my Fitbit hasn't synched simce the 14th. I have been sick in bed therefore, haven't paid attention since it would most likely upset me due to not being active! Well, now that I am trying to sync it it's not wanting to work. I have a S7 and have uninstalled the app, reset phone to no avail

Please help!

[FerdinandFitbit]

Hi there @Sofiasmommy. Welcome to the Community Forums! 🙂

If your Blaze is not syncing and you've already tried to uninstall the app and restarted your phone, you can try restarting the Blaze itself. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and then you can try to sync it and see if it works.

If that doesn't do the trick, you could try to set it up as a new device but keep in mind that doing this, will delete all the data that hasn't been synced.

For setting up your tracker as a new device, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!