Trade-In Program

[Hdieiwoa]

Can you trade a surge for the blaze

Moderator Edit: Title for Clarity

[EmersonFitbit · Accepted solution]

@Hdieiwoa Hey there- welcome to the forums!

Fitbit does not have a trade in or upgrade program in place at this time. 

Hope this helps!

[Hdieiwoa]

Nor even know if it's still in the box

[Rich_Laue]

Of ypir Fitbit was purcjased through store.fi5bit.com then you have 45 days to return

Return the Fitbit. If bought from a 3rd party, it wpuld be up to their return policy. 

[BancleBeth]

You would think they would offer some kind of trade in value for those who spent all this money in spite of it not having a removable band, as the bands are notorious for failing and than you have nothing

[MikeF]

Trade in deals normally work because the second hand item still has some value to the manufacturing company so the deal works for both parties. I just don't see anyone being interested enough in used fitness trackers to want to offer money for them.

[oklittle]

It would be nice if there was a trade-in program.  I have the Flex and I had to get a replacement because the band was not too secure.  

[darren4884]

Is Fitbit considering implementing a trade-in program at some point in the future??? This would be so great for us customers!!

[WendyB]

@darren4884

I doubt it. Please read MikeF post above

[AngelaMa]

Hello @Hdieiwoa, @BancleBeth, @oklittle,  welcome to the Fitbit Community! @WendyB and @Rich_Laue, thanks for taking the time to visit this thread.  Fitbit does not have a trade in or upgrade program in place at this time. Even if it is still on the box @Hdieiwoa.  You can read more about our policies here. 

Thanks for stopping by! 🙂 

[Nocturnx]

It would be pretty nice if they did a trade-in/trade-up promotion at least during the launch window of new product releases.  Many companies do this.  Your current best bet is to eBay it and use the money towards a new device.  The market for them on eBay doesn't look too bad.

[Geoff634]

It would be be a good idea to have a trade in programme so people can upgrade to the next model. You can then resell the traded in model.

[MikeF]

Would you buy a traded in fitness tracker? I really don't think the market is there for this idea and, without it, all you're asking Fitbit to do is offer a discount to existing customers on their hottest products. It appeals to me as an idea, but more because I hate parting with money than because I think it will work. 😞

[Cosmo003]

I am currently on my 3rd FitBit Surge, as the band on on my first two (2) FitBit Surge had issues - very visitble bubbles in the band near where the band connnects to the actual FitBit.  While I love my FitBit Surge I would be VERY interested in trading up to a FitBit Blaze, as I worry my 3rd FitBit Surge may soon encounter another problem with the band, as did the first two. JIM

[AlejandraFitbit]

Welcome to the Community @Cosmo003. As mentioned, Fitbit doesn't have an upgrade or exchange program. I recommend getting in touch directly with our support team and see what they have to offer. For a faster response you can contact them via phone or chat. Also, please check our warranty policy.

See you around! 

[racohen10]

They should for valued customers.  I have already purchased two fitbits and would love to upgrade my Charge to the Charge 2, but can't see paying another $140 to do so.  

[Cosmo003]

Very poor customer service!

I am now on my 3rd FitBit Surge & all 3 have had the very same manudacturing deffect in the band. 

Fitbit now wants to send me a 4th Surge & I don't want it, as they have already had 3 times to resolve a manufacturing deffect in the band & have failed to do so. 

Jim

Moderator edit: Caps and personal information

[oklittle]

The wristbands are terrible on the flex as well!

Moderator edit: Personal information

[AlejandraFitbit]

Welcome to the Forums @racohen10, @Cosmo003 and @oklittle it's great to see you around. 

If you are having problems with your bands, the best for you to do is to contact directly our support team, I know they will be glad to offer you a solution. For a faster response you can contact them via phone or chat. Before this, please take a look at our warranty policy.

Catch you later. 

[monkey65]

This is a bit of a long shot, but would you be willing to part with any of those ones with the broken wristbands?