Trouble tapping on the exercise button

[3msmama]

I get to the exercise button, but when I tap on bike, weights, etc, it is not taking me to the lets go screen. I tap hard, soft, up a little on the screen, on the word??? Am I doing something wrong?! It will show up once in a while but seems random! Very frustrated at this point

[AlejandraFitbit]

Welcome to the Community @3msmama. If your tracker's display is not working, I recommend Restarting your Blaze. In the meantime, keep in mind that you can use your tracker's button to select options too.

Let me know the outcome. 

[3msmama]

I also did try hitting the top right select button and that did not work either. How do you do a restart?

Sent from my iPad

[AlejandraFitbit]

@3msmama To restart the tracker, you need to do these steps:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
   
2. Let go of the buttons.

Let me know the outcome. 

[3msmama]

Did the reset. Still seems to be a sweet spot to get it to the lets go screen which takes multiple times to get. Also, the top right select button only takes it to the notifications/music screen

Sent from my iPad

[AlejandraFitbit]

I think that it is time for you to contact our Support Team @3msmama. For a faster response you can contact them via phone or chat. You can tell the advocate the steps you have done so far.

Keep the stepping up! 

[Rich_Laue]

I've noticed that of the done slides during a tap, the tap is not recognized.