Trying to set up Fitbit

[hp111]

 i have spent the last 48 hours trying to setup my fitbit ! ive had to replace it and try again. then i thought i must be doing something wrong as it was not setting up. so i contacted customer support - after a very long and  protracted dialogue  - lasting over an hour and going through everything i had done five times over , they concluded that the tracker was defective. This is so frustrating. 

i think its a disgrace that a product that costs £150 should not be a straightforward process. Mine is going back and I will not be lining 'fitbits' pockets again! 

Moderator edit: subject updated for clarity 

[AlejandraFitbit]

A warm welcome to the Community @hp111. I am sorry to hear about the inconvenience you experienced with your Blaze, it is good to hear that you will be receiving a new tracker. At the moment of receiving it, you can follow the setup procedure to set it up.

Catch you later. 

[GetABitFit]

Fit hit must replace so many of their products I wonder how they cut the losses? Perhaps on quality control.

Im think about jumping ship also