Typed in wrong email address - also, can't remember password

[jimfroehlich]

Hi all.  

I upgraded phones last week and in doing so, my app asked me for my password so I could sych to my Blaze.  After trying a few normal passwords that I use, I realized that I don't know it and I need to have my password reset.  Then I realized that the emaill addy that I used to set up the account has a typo:

james.froehlich@xxxxx.xxx

It should have been

jamesfroehlich@xxxxx.xxx

So essentially, I need to to ask support to change my email to the correct one and then send me a password reset. 

Is that doable?

Thanks in advance,

Jim

[Rich_Laue]

A lot of email servers such as Yahoo, Google ignore the period and treat it as the same address. 

If you have been getting the weakly reports from fitbit, I would use the forget password and type it in with the period.. Then you can go to your settings page. This really should work. 

[PureEvil]

@jimfroehlich,

Welcome to the community!

You seem to currently have access to your account at least from the website.  Have you tried simply updating the e-mail from your settings page, first?

Then you may be able to send yourself a reminder e-mail.

I hope this helps.

[Wrapp]

I tried to do this because I did the same thing.  Problem is, they send the "wrong" email address a code you need to update the correct address.  Any other ideas?  Their help line puts you on hold forever, I tried the chat, there were 93 in line, when it got to 20 it kicked me out and they haven't responded to their email support.  Worst support ever!!

[Deane_Carr]

was wondering if you ever got a resolution. I am having the same problem. I added the correct email and I am logged on with it here but I still wanted to get into the old account since my of the data is on the old one so I can update the correct email.

thanks