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Unable to charge

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‎08-23-2017 08:37

‎08-23-2017 08:37

I purchased a Blaze yesterday after the band on my Surge completely fell about after about 16 months of use.  I immediately put it in the charging bay and plugged it into the USB port on my computer.  Last night, I tried synching it to my phone, but it hadn't charged at all. I plugged it back in last night (to a different port), and it is barely charged as of this morning.  It's been plugged in (to yet a 3rd port) all morning, and it hasn't charged any further.  What could be the problem?

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7 REPLIES 7

‎08-23-2017 08:58

‎08-23-2017 08:58

I have just bought a blaze. I have put it in its charger as it says the battery is to low to continue the setup but there is no battery icon showing

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‎08-23-2017 09:11

In response to LeeSusan

‎08-23-2017 09:11

Hi, @LeeSusan, if the Blaze is not yet set up, I think it won't show the battery icon.  Plug it in to a USB port on a computer that is awake (in most cases a computer will not deliver charge when it goes to sleep) or, for a quicker charge, use a UL or CE certified cell phone charger that will accept a USB port.  When it has had an hour or so of charging it should have enough charge to continue the set up.

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-23-2017 09:13

‎08-23-2017 09:13

@jzinn, as mentioned above, if your computer is not awake it is unlikely to deliver charge.  Also the Blaze needs to be plugged in to a USB port that is connected directly to the computer motherboard -- a "hub" will not deliver enough charge.

 

Alternatively you can plug ot in to any UL or CE certified cell phone charger that will accept a USB cable.

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-23-2017 09:16

In response to Julia_G

‎08-23-2017 09:16

The connection was plugged into a port that is connected to the motherboard all afternoon yesterday and all this morning, certainly for more than an hour.  Last night when it was plugged in, it was plugged in to an adapter, directly into an outlet.

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‎08-23-2017 09:19

In response to Julia_G

‎08-23-2017 09:19

It was plugged into a port that is connected to the motherboard all afternoon yesterday and all this morning, certainly for more than an hour.  Last night when it was plugged in, it was plugged in to an adapter, directly into an outlet.

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‎08-23-2017 09:29

In response to Julia_G

‎08-23-2017 09:29

thank you you are right

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‎08-23-2017 09:36

In response to jzinn

‎08-23-2017 09:36

Hi, @jzinn, in that case I would plug it in again to outlet adapter and attempt a restart.  Try this 3 times.

 

If you still get no response from your Blaze please get in touch with Fitbit customer support on contact.fitbit.com.  Be sure to tell them the troubleshooting steps you have already tried.  They will be able to help you.

 

Good luck, and keep us posted.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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