Unable to communicate with Blaze

[SueWombat]

Blaze stopped syncing after 7.15am and keep getting the above message. Have tried all the obvious, like switching off and back on with phone, blue tooth etc. Unpaired Blaze from android phone and now when try to pair the phone cannot communicate with Blaze. Anyone had this?

[SilviaFitbit]

Welcome to the Community @SueWombat! I appreciate the troubleshooting that you've tried. In this case, I would like you to confirm that you've followed this syncing procedure in this order exactly. Also, please double check that you're trying to sync your tracker with the Fitbit app and not with your phone's Bluetooth settings. 

Hope this helps! 

[Steve_Thomas]

I have the same issue. Also the clock display is losing time and the battery drains over a couple of days, when it used to last a week. I can sync with my Windows 10 pc using the usb connection with the charging cradle, with the mobile app there is no communication at all. Bluetooth is turned on. I've tried turning Bluetooth off and on, stopping and restarting the app, turning the tracker off and on, restarting the tracker and updating the firmware using the usb charging cradle. The firmware updated successfully, and the time display showed the right time, but gradually started losing again 

[SilviaFitbit]

It's great to have you here @Steve_Thomas! Thanks for the details that you've mentioned. It seems that you've restarted it and double check that you're properly charging it. I've checked with our Support team and it seems that you already have a case with them and they are helping you troubleshooting it. 

Catch you later!