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Unable to setup Blaze with Samsung Note 10+

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‎03-05-2020 22:34 - last edited on ‎03-09-2020 16:13 by Fitbit Moderator

‎03-05-2020 22:34 - last edited on ‎03-09-2020 16:13 by Fitbit Moderator

I have had a Blaze that got wet or something 2 years ago. It sat on my desk since then. Just on a whim, I fully recharged it, and it works! I am trying to link my Samsung Note 10+ 5G, but it will not. When I enter the phone in the "compatability" area, it says it cannot find the phone. It used to pair before, but maybe that was with a previous Note 7, which came to be known as "the Firephone"...Please don't tell me my Blaze came back to life, only to be junked again.... ideas?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎03-05-2020 23:30

‎03-05-2020 23:30

Is the phone on the compatible list?

 

If not it is why its not working

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎03-09-2020 16:13

In response to WendyB

‎03-09-2020 16:13

Hello @SailorE, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I'm happy to know that your Fitbit Blaze is alive! For the setup difficulties you're experiencing, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Upon checking the list of compatible devices, just as @WendyB asked, I was able to confirm that the Samsung Galaxy Note 10+ is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with this specific mobile device and your Blaze.

 

Let me know if you have any additional questions.

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