Unable to sync device - Showing yesterday's information

[AllieFinigan]

Help! Has anyone come across this before?

I have tried all the things the trouble shooting page has suggested and it's still not syncing correctly; step count is still from yesterday's steps?

Not sure what else to do ;-(

thanks A x

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @AllieFinigan, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. That article includes a restart process that will restore the step count on your device.

Keep me posted, I'll be around if you need anything else.

[BSC1966]

Hi,

Thanks for the info. However, the steps and information given in the links provided by you is not resolving the issue.

As a last resort, I unpaired my blaze from the app, restarted both device and phone. I tried pairing it again in the app, but now the app is not pairing or recognizing the device. The blaze device is paired in the Bluetooth of Android mobile device. I tried following the steps on another mobile phone and got same results.

Please help...

[AllieFinigan]

I tried all you said but didn't work. But I had an email back from Fitbit and just needed to update my app and then it worked fine 😉

Thanks

[BSC1966]

I updated the app, uninstalled and reinstalled it again but it is still not registering the device