Unable to sync device

[Sylviag20]

My watch won't connect to my phone and I can't update time on it

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Sylviag20, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Let me know if you have any additional questions.

[Jwinglover]

That wasn't helpful. You dont think we've done all that before coming here looking for advice

[RicardoFitbit]

Welcome aboard @Jwinglover.

Thanks for your post. As it turns out, I can't assume that some troubleshooting steps were done prior to posting, maybe you did and if that's the case, thanks for that. To better assist you with your syncing concern, can you please let me know which mobile device are you using? When was the first time you experience this situation and how many times since then? You can try the following steps in the meantime I receive your answers:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.

Keep me posted. 

[Jwinglover]

I have been thru all the steps I can find. Every time I try to sync I have problems. Some time it never sync, other it take several time (15 min or more) or others it takes days of trying. It's getting so frustrating I'd rather not use it

Sent from Yahoo Mail on Android

[Lukesmith]

I have tried each of the solution you suggested. I have even rejoin my blaze to my I phone. For two days now I keep getting an error that my password is not xorrrct on my email account.  I am stunped