01-19-2020
22:05
- last edited on
01-20-2020
12:10
by
RicardoFitbit
01-19-2020
22:05
- last edited on
01-20-2020
12:10
by
RicardoFitbit
My watch won't connect to my phone and I can't update time on it
Moderator edit: Subject for clarity
01-20-2020 12:09
01-20-2020 12:09
Hi @Sylviag20, welcome to the Community Forums!
Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Let me know if you have any additional questions.
01-21-2020 04:27
01-21-2020 04:27
That wasn't helpful. You dont think we've done all that before coming here looking for advice
01-21-2020 11:34
01-21-2020 11:34
Welcome aboard @Jwinglover.
Thanks for your post. As it turns out, I can't assume that some troubleshooting steps were done prior to posting, maybe you did and if that's the case, thanks for that. To better assist you with your syncing concern, can you please let me know which mobile device are you using? When was the first time you experience this situation and how many times since then? You can try the following steps in the meantime I receive your answers:
Keep me posted.
01-21-2020 14:44
01-21-2020 14:44
01-23-2020 15:29
01-23-2020 15:29
I have tried each of the solution you suggested. I have even rejoin my blaze to my I phone. For two days now I keep getting an error that my password is not xorrrct on my email account. I am stunped