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Unresponsive device - Constant vibration

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‎12-19-2019 15:13 - last edited on ‎12-20-2019 11:22 by Fitbit Moderator

‎12-19-2019 15:13 - last edited on ‎12-20-2019 11:22 by Fitbit Moderator

My Fitbit Blaze had been working fine, then midday today it just went blank and has been on constant vibrate with no active screen for 3 hrs now and still going. What gives? 

 

Moderator edit: Subject for clarity

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‎12-20-2019 11:21

‎12-20-2019 11:21

Hello @Carei, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, please restart your device following the below steps and let me know how it goes:

 

  1. For Fitbit Blaze, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

I'll be waiting for your reply.

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