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Unresponsive device

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‎01-09-2020 16:36 - last edited on ‎01-10-2020 12:10 by Fitbit Moderator

‎01-09-2020 16:36 - last edited on ‎01-10-2020 12:10 by Fitbit Moderator

My blaze was off this morning means I cannot read anything from the screen. I tried restart I tried set up a new device but nothing has worked. Can someone please help me

 

Moderator edit; Subject for clarity 

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‎01-10-2020 12:10

‎01-10-2020 12:10

Hi @Zerrin, welcome to the Community Forums!

 

Tanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing or is it completely unresponsive? If you haven't already done so, please restart your device and let me know how it goes.

 

Keep me posted. 

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