Update cannot complete error

[doralooley]

New fit bit blaze still showing "could not complete update".  Using windows ten, I have uninstalled and installed the app, so i know it is the latest version, then i have the blaze plugged in via the dongle and have gone through all stages right from the begining and still getting the same message.

Any help?

Regards

[AlejandraFitbit]

It's great to see you around @doralooley. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you still having problem setting up your Blaze? If you do, please confirm you are doing the following from Windows 10 device:

1. On the Fitbit app for Windows 10 dashboard, tap the Account icon in the top right.
2. Tap Set Up a New Fitbit Device.
3. Choose your tracker and follow the onscreen instructions to continue. Note that you cannot set up a Fitbit Surge with a device running the Fitbit app for Windows 10. If you set up the tracker with another device, you can sync with the Windows 10 app.

Hope to hear from you soon. 

[doralooley]

I have tried to do this more than once and it recognises the blaze and
allows me to install it but then says it needs updating but fails to
update!!! It is very frustrating and I am considering getting an
alternative device.

[AlejandraFitbit]

Thanks for the information @doralooley. At this point, I recommend getting in touch with our support team, I know they will be glad to help you out since they have the proper tools to see if your tracker is already updated or not. For a faster response you can contact them via phone or chat.

See you around. 

[pfeiffeh]

I am getting the same error when trying to update my Fitbit Blaze for the first time

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@doralooley wrote:
I have tried to do this more than once and it recognises the blaze and
allows me to install it but then says it needs updating but fails to
update!!! It is very frustrating and I am considering getting an
alternative device.

---

.  Received the Fitbit Blaze for Christmas and trying to update and get the same error.  Have you contacted support?

[pfeiffeh]

Alejandra.  I am having the same problem.  Windows 10 Desktop with the Fitbit Blaze using a Bluethooth USB Adapter.  As stated by the previous user.:

It goes through the App to update the Tracker, looking for the tracker, updating tracker and then comes back with Could Not Complete Your Fitbit update - Retry Update

When I go back to the Dashboard it says on the left side- My name the date I joined, the Blaze and Update Available

On the right Side - Fitbit Blaze - Sync Jan 17 7:57 pm - Version 8.0.24. - Battery Full

[AlejandraFitbit]

A warm welcome to the Forums @pfeiffeh and thank for the information. It sounds like you have already tried all troubleshoot possible regarding this inconvenience. Have you contacted our support team? If you haven't, I recommend contacting them. As mentioned for a faster response you can contact them via chat or phone.

Catch you later. 

[pfeiffeh]

Alejandra, how do I contact support?  I have had my Fitbit Blaze since Christmas and have not been able to use it

[Rich_Laue]

Try contact.fitbit.com

You can find this in the top right of this page, or under help in the app. 

[xerxes]

I cant get past this message - i am using window  10  - the blaxe showes all the time fitbit.com/setup

what can I do

[Rich_Laue]

@xerxes your tracker is patently waitng to be set up. Open the win ten app, log into your account. Now you need to do an Add Tracker routine. htttp://help.fitbit.com/?q=setup