10-15-2016 12:27
10-15-2016 12:27
Answered! Go to the Best Answer.
03-30-2017 12:19
03-30-2017 12:19
You don't have to worry about that @SShaw. Basically what a restart does is that it forces the tracker to turn off and come back on.
This will not delete any of your data but it's recommended to sync the tracker before restarting it.
If you have more questions, let me know!
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03-30-2017 13:40
03-30-2017 13:40
@FerdinandFitbit No I am referring to how you ask us to re-setup our Blaze on the app itself. Do we have to delete the previous device (blaze) & then add it as a "new" or "replace"? Also, by putting the new device on the app again, will it delete the old info?
03-31-2017 15:17
03-31-2017 15:17
Has this been resolves yet? I use two different apps on my ipod, native and equalizer+, and the volume will not go up or down. I bought this product for this reason.
04-03-2017 09:20
04-03-2017 09:20
Oh, I get it, sorry @SShaw. No, adding your tracker as a new device doesn't delete any of your previous data. However, it's important for you to sync it before setting it up as a new device to make sure you will not lose any unsynced information for the day.
Also, it doesn't matter if you don't remove the tracker before setting it up as a new device. If you don't remove it, you'll be basically replacing it, so that will be fine.
@FitnessMama2015, welcome to the Community Forums! Have you triend the suggestions in the previous posts?
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04-05-2017 15:09
04-05-2017 15:09
@FerdinandFitbit I replaced my tracker on the app & the volume still cannot be controlled. Again, the + & - show up & turn yellow when buttons are pressed, but it will not change the volume. I am using an ipad air 2 with very latest update. The same thing happens on my ipod gen 4. Both using native music player. Does it matter that my app is on my android phone, but I'm trying to control my ipad? I use it for a Jazzercise class, so volume would be helpful to control. 🙂 Thanks for trying to help.
04-06-2017 05:53
04-06-2017 05:53
Great to see you back @SShaw 🙂
Well, in that situation, it's very important that the app you're trying to control through your Blaze is the one that is connected to your Blaze via Bluetooth. In this situation, since you mention that you have the app is on your Android phone (the Fitbit app I assume), you will only be able to control the music on whatever music app you're using on your Android phone as it's there where the Blaze has a bond.
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04-06-2017 13:38
04-06-2017 13:38
@FerdinandFitbit For some reason, the ipad wont let me install the fitbit app on it, but as I mentioned before, the Bluetooth is linked & I can control play/pause/skip/repeat. ALL controls except volume. It should work!
04-10-2017 07:45
04-10-2017 07:45
Got it @SShaw, thanks so much for getting back and letting me know.
I've heard of some users (as you can see in this thread) that are being able to control the music from their trackers but not the volume for some reason. This happens on Android devices mostly for what I've noticed. At the moment, this is not a general issue but I would hope that it gets fixed soon.
Thank you so much for your patience!
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09-27-2017 19:39
09-27-2017 19:39
I've gotten 2 replacements now and both have come and the volume doesn't work. I'm at a loss.