03-25-2017
07:41
- last edited on
03-25-2017
10:03
by
AndrewFitbit
03-25-2017
07:41
- last edited on
03-25-2017
10:03
by
AndrewFitbit
Got A FITBIT Blaze .... around a month or more not too old not the display doesnt work belt is broken.
I Spend 2 hours trouble shooting asked me to upload videos and then a label was sent ? does my time doesnt hold value ? why should i spend time behind you tell me a service center address ill go get my replacement i cant spend 4-5 hour behind it case #: 17888261 i know you guys will delete this post since it hits you directly like before
03-25-2017 07:57
03-25-2017 07:57
I can't really understand what your issue is other than you had to spend time with support to get your problem resolved. (It was resolved, wasn't it?)
And no, there are no service centers.
03-25-2017 09:48
03-25-2017 09:48
03-25-2017 10:16
03-25-2017 10:16
Hi @doesnotmatter, thanks for stopping by.
I checked with the support team, looks like they offered you a replacement and sent you a FedEx label to send back the defective Blaze before they can replace it. This is a standard process when it comes to warranty replacements. You can review our Returns & Warranty policy on our site.
Hope you get back on track soon.
03-25-2017 16:03
03-25-2017 16:03
03-25-2017 20:26
03-25-2017 20:26
That's your choice, print out the label and give the shipper a call. If you ask they might come to you, I dropped mine off at a drop box in front of the post office.