Website syncing issues

[oldned]

Hi,

I've had a Blaze for a while now and sync it with reasonable success to the App on my Samsung S7 android phone. I have to occasionally restart both for the sync to work but it does.

However I'm trying to get the data from the mobile app onto my account on the fitbit.com website and I can't see how to do it. I've searched the forum but all I can seem to find is information about syncing direct from the tracker and not from the app.

Have I missed something? Any help & advise would be gratefully received.

Thanks

Ned.

Moderator edit: updated subject for clarity

[Julia_G]

Hi, @oldned, if you have synced via your phone your data will automatically be available on your account on the Fitbit website, as long as you log in using the same email address and password that you use on the app.  There is no need to sync separately.  Both the app and the website are looking at your account on the Fitbit servers.

If you are still having difficulties please post again.  There is always someone here to help.  Welcome to the forums!

[oldned1]

Thanks Julia_G. If reset everything and used the same emails etc so I'll see if that's sorted it. Hence the 1 after my name!

Thanks again for your help.

Ned

[AlejandraFitbit]

A warm welcome to the Community @oldned, @oldned1 and @Julia_G thanks for stopping by.

I am glad to see here that your inquiry has been resolved. If you need anything else, do not hesitate in posting.

Keep the stepping up!