Why won't the **ahem** thing sync?

[vbeaudett]

I recall this happening when I first bought the thing. Just got a new iPhone XS and it won't sync again. What is wrong with this thing? It just keeps spinning saying "we found your tracker. Connecting" UGH. HELP. I've rebooted both the phone and the watch about 5x. 

[Ffej90]

I’m having exact same issue! 

[vbeaudett]

Someone said to make sure my old phones Bluetooth was off or it will not
allow the new phone to connect.
--
Valerie Beaudett

[Oregonmsc]

Same issue here. I tried pushing in the left button and top right button and nothing works. My Fitbit just vibrates. 

[vbeaudett]

Try pushing lower right button and left st the same time and for 6 seconds
--
Valerie Beaudett

[Oregonmsc]

Thank you my phone and Fitbit have synced.

Ann


Sent from my Verizon, Samsung Galaxy smartphone

[Rich_Laue]

@vbeaudett which version of iOS does the phone run?