Won't hold a charge

[Joy1611]

Over the past 2 weeks my blaze wont hold a charge. The battery barely last 1 full day. Notifications are off and I've restarted the blaze each time after charging to ensure it works properly. Is FitBit trying to phase out the Blaze or is there a way I can trade it in for 1 that will hold a charge? I'm missing out on my competitions and exercise tracking. Thanks

[DLCGE]

I was posting this issue fir myself. I gave nothing to do with Fitbit. I’m having the same problem.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your replies, @SanjR @L8angel @DLCGE. 

@SanjR I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@L8angel thank you for your feedback.

@DLCGE since the issue persists, I've sent this information to our Support team so they can investigate further. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[JKtracking]

Probably not surprising.....  I'm having the same issue!  My Blaze battery lasts less than 4 hours now.  It wasn't until reading your post though that I realized I've had an issue at about this time (after a year, under two years) with all previous Fitbit's.  Thank you!!  And with the response from Davide and Support that they must follow warranty rules - when clearly there is something going on....  I'll be searching for another device.  So disappointing.

[BusheyTrader]

Agreed, 

there's a difference between adhering to a warranty policy and hiding behind it.......

I've loved the functionality of my Fitbit but not the lack of longevity.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JKtracking. It's nice to see you around, @BusheyTrader. 

@JKtracking thank you for joining the thread and sharing the details of the issue with your tracker. I understand how you are feeling and appreciate your feedback. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@BusheyTrader thank you sharing your feedback. 

Let me know if you have any questions.

[SanjR]

Its been a couple of days now and i still havent been contacted by customer support. Is there something going to be done about this issue??

[Mike77]

I've been having the same issue for a few months now. Just stopped wearing it at first, really missed it. It seemed to happen after an update and when I saw I wasn't the only one I just thought they'd fix it. The charge literally lasts 4 hours. Last night to see if it had been fixed I fully charged it, disconnected it at midnight and didn't even wear it, just left it on the side. It had died in the morning and I plugged it back in and the time said 4.20am (assuming that was the time the battery went) I'm really starting to look at other alternatives now it's a joke. 

[LiliyaFitbit]

Hi @SanjR, thank you for your reply. It's nice to see you again in our Community Forums, @Mike77. 

@SanjR I am sorry to hear you haven't received an email from our Support team. I recommend checking your spam and junk folders. I also sent this information to them and you should hear from them soon. 

@Mike77 thank you for joining the thread and sharing the details of the issue with your tracker. I am sorry that you are going through this situation and would like to confirm if you tried to restart your Blaze by following the steps from this help article: How do I restart my Fitbit device? This will refresh your device internally. I also recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Please keep me posted, I'll be around. 

[DLCGE]

I absolutely agree. I now have everything but steps turned off making it very expensive for a single function watch, can’t really call it a smart watch. I’m giving it to end of month and if issue isn’t resolved I will sadly move back to garmin which is still working after 12 years.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @DLCGE. 

I understand how you are feeling and appreciate your time and feedback. I could see that you have been working with our Support team regarding this. I know they will do their best to help you and provide a solution, please keep working with them. 

Let me know if you have any questions.

[Mike77]

Yes I've done it multiple times. 

[LiliyaFitbit]

Hi @Mike77, thank you for your reply. 

I appreciate your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.  

[dpc2376]

I noticed the link for the restart talks about IONIC & VERSA SERIES but nothing about how to restart the Blaze.  Also besides the staying charged issue, I have also been having a back button doesn't work.

[JKtracking]

For @SanjR  and @Mike77  too....  

To help save you some time - the quick answer is

If you are within the warranty period, Support will help you try to solve the issue.

If you are past the warranty period, they will offer you a discount to purchase a new device.

- Out of warranty, not eligible for repair or replacement so they do not try to troubleshoot it at all. 

I appreciate the discount offer but what frustrates me most is there is no acknowledgement that this issue is happening to so many people.  

If someone is within warranty and has this issue resolved. It would be great to hear the solution.

[Mike77]

Absolutely, I've only got a Blaze as I got a discount from issues with a previous fitbit tracker. I did get an admission of an ongoing issue this time, but they don't have a solution to it. You wouldn't believe what their last suggestion was....

"Please be advised that we’re already aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

In the meantime, we suggest using an alternate mobile device to sync your tracker."

[DLCGE]

100% agree. I’m on third Fitbit because I was out of warranty the two previous times. I keep buying because I like the app, I like dashboard and I’ve purchased additional chargers and watch bands. At this point I need to view them as a sunk cost and purchase “best” long term solution which unfortunately isn’t fit bit as it seems to have a 12 to 24 month life span.

Moderator edit: personal info removed

[L8angel]

Given the consensus is Fitbit trackers are problematic and many of us are considering other solutions. What other products are people using that are smartwatch quality and fitness trackers that have a great app?

[BusheyTrader]

In the UK, Fitbit has a 2 year warranty.

I had a Surge which fell apart around a year old.  Fitbit wanted to sell me another retail less 25%.  I held firm and it was replaced under warranty.

The replacemant Surge's battery completely failed prior to the original warranty reaching 2 years.  Again they wanted to sell me another one retail less 25% especially since the Surge was now discontinued.  I had to escalate the issue to "San Francisco", and Fitbit eventually Offered a replacement Blaze under warranty.  The value and functionality was less than the original Surge item but I accepted it.

After about 15 months and now out of the original Fitbit warranty, the Blaze started playing up! It  wouldn't Register sleep mode or heart rate, then the battery would only hold charge for about 10 to12 hours max but for some reason the functionality returned apart from recognising sleep!  Now it's out of the original 24 month warranty, it appears that Fitbit is delighted to hide behind its warranty policy.  

Fitbit's customer service and public relations policy has been shooting their brand in the foot.  Just look at the customer entries in their own Forum regarding failing batteries and functionality either side of the 12 month mark. 

[Ihl]

I am in the same position.

My blaze was 100% charged yesterday and today is down to 25%

Please advise in a solution

Many thanks

[BusheyTrader]

Fitbit's solution was for me to buy another Fitbit..................

I would suggest that you buy a different product