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Won’t sync my steps to the app

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‎09-27-2017 05:56

‎09-27-2017 05:56

I’m not sure if the app is down but it was ok this morning. It won’t sync my steps to my phone for some reason. I’ve deleted the app and reinstalled it but now it won’t allow me to log in saying there’s an error. I no it’s not my password so I’m assuming it’s the app? Hope it won’t take long to fix as spending £150 on this and only had it a few days. 

Anyone else having the same issue? 

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‎09-28-2017 04:08

‎09-28-2017 04:08

It's great to see you around @Sambarker, thanks for troubleshooting this by yourself.

 

If your tracker isn't syncing, I recommend taking a look at the Having trouble syncing? post. After these steps your tracker should sync properly. Also, could you please provide me a screenshot of the error that you are seeing?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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