Won't sync, update, or add to devic

[kortneyzempel]

My Fitbit blaze was charging for 2 days, and when I went to wear it the time was incorrect. I attempted manually syncing it with the app, but it wouldn't. I attempted updating with no success as well. I've restarted my blaze, logged out of and back into the app, and just tried removing my blaze from the app as my device and re-adding it. However, the app will now not find my blaze when I attempt to add it. 

[FerdinandFitbit]

Hi there @kortneyzempel. Welcome to the Fitbit Community Forums! 🙂

I'm sorry you're having problems getting your Blaze to be recognized by your mobile device, I can recommend restarting it again about two or three times. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After the restart, you can also go into your phone's settings, go to the bluetooth settings and here, look into the connected devices until you find the Blaze. Tap on it and hit the "Forget this device" option.

Once you've done all this, you can go to the account section, tap on "Set up a new device" and follow the on-screen instructions until the process completes and from there, your tracker should be syncing without any problem.

Hope this helps and if you need more help with this, let me know!

[MadisonDinkel]

I am having the same problem with it not syncing or recognizing it and I've tried all of this and it's still not working.

[FerdinandFitbit]

Hi there @MadisonDinkel. Good to see you in the Community Forums!

I'm sorry you're having problems with your Blaze not syncing to your account 😕

Sometimes, it takes could take a few tries to get it to work. Are you still having problems with your tracker not syncing?