Won’t turn on

[Martino1]

My Fitbit blaze won’t turn on. Even when it’s been on charge for hours... what do i do? 

[Julia_G · Accepted solution]

Hi, @Martino1, if you are charging it via a computer, try a wall charger (your mobile/ cell phone charger should be fine as long as it is UL/CE certified), and give it a couple of hours even if it doesn't seem to be charging.  Once it has has at least two hours on a wall charger, try a restart: hold the left and bottom right button for 10-15 seconds.  If nothing happens, repeat this 2 or 3 times more and hold it a little longer.  

Hopefully that will bring it back to life.  If it still doesn't work, get in touch with Fitbit Customer Support on contact.fitbit.com

[goodmorning]

Mine did the same thing.  I just bought a new Blaze with a new charger.  The problem may be the charger not the Blaze.  Both the old and new Blaze charged with a new charger, you can buy the charger by itself before investing in a new Blaze.

[Martino1]

Thank you
This has resolved the problem

[Julia_G]

Hi, @Martino1, I am very glad that the restart worked for you!  Did you need to change to a wall charger?

[gmorrell]

heres what you can try you hold all 3 buttons on the blaze and wait until it shows the fitbit logo if it will work. Tell me if it works or doesn't 

---

wrote:

My Fitbit blaze won’t turn on. Even when it’s been on charge for hours... what do i do? 

---

[Julia_G]

Hi, @gmorrell, I think that @Martino1 has reported that the restart -- holding left button and bottom right did the trick.  That should reset the device and bring up the Fitbit logo  

Thanks for your suggestion!

[gmorrell]

Any time
--
Sent from Gmail Mobile

[Martino1]

Thank you yes it works

[Martino1]

No it was fine just with the reset

[gmorrell]

Your welcome
--
Sent from Gmail Mobile