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Wrong miles wrong sleep time please help

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‎10-23-2016 07:51

‎10-23-2016 07:51

Have recently upgraded to a blaze and been very happy. However over the last three weeks my nightly sleep of 8 hours is now showing 3 or 4 hours each night. Having completed a four mile run today my fit bit says the distance was only 3miles. Please help. If I do a factory reset will I loose ALL my history and contacts ?
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‎10-24-2016 06:46 - last edited on ‎03-05-2025 07:52 by Fitbit Moderator

‎10-24-2016 06:46 - last edited on ‎03-05-2025 07:52 by Fitbit Moderator

Huh, that doesn't sound very good.

Have you tried to restart your tracker to see if this makes any difference?

You can do this by pressing and holding the left and lower right buttons for 10-12 seconds. This will reboot your tracker and once it's back on, you can try it out for the next night when it comes to sleep and whenever you have the chance to test it for running and see if that shows any improvement.

Let me know how it goes and welcome to the Fitbit Community! 🙂

Ferdin | Community Moderator, Fitbit

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