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back button doesn't work

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‎07-24-2019 20:24

‎07-24-2019 20:24

good day. For those people who experience the same problem with their blaze that back button doesn't work perpectly. I have some theory that it might be some kind of bug. why? because mine wasn't working nicely, even I pressed it so hard. nothings happen. but when I shut it down and press the back button, it's turning on. So technically its working. and I found out that if I keep pressing the back button while touching the screen twice or more, the back button works. just saying from experience. hope they give an update. 

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‎07-25-2019 22:43

‎07-25-2019 22:43

Welcome to the Fitbit Community @jhunsnow.

 

I appreciate your participation in the Forums and sharing your experience and theory regarding the issue with the back button not working properly. Thank you for sharing the steps to make the button work, our team is always working on improving our devices and user experiences, and your comments are always welcome. You may also try doing the following:

 

1. Clean the button area with cotton and rubbing alcohol.

2. Use compressed air at a distance to clear the area around the button.

3. Restart your device: How do I restart my Fitbit device?

 

I'll be around if you need further help!


 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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