help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

blaze black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2017 17:33

‎09-25-2017 17:33

I bought my Blaze a year ago in may, have never had any problems with it until now. Currently the screen in black but it will sync and vibrate. No green lights on the back, spoke with fitbit customer support and they were no help at all! Tried to restart several times but since I cant see anything on the screen it kind of makes it difficut. Of course expensive items break just outside their warranty period and no one seems to give a crap.

Best Answer
0 Votes
1 REPLY 1

‎09-26-2017 04:38

‎09-26-2017 04:38

It's great to welcome you @britt-stowe675, thanks for troubleshooting this by yourself.

 

If you haven't checked our warranty policy, I recommend taking a look at it. Also, please confirm that you are following these steps to restart your tracker:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes