help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

blaze will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2017 17:21

‎11-02-2017 17:21

can someone help me please! my fitbit battery died last week and i charged it over the weekend, i have tried syncing it all day today and it will not sync, i have shutdown the device, uninstalled my fitbit app, turned off and on my bluetooth and still no luck! its also saying that i need to update my tracker software, and when i try i get a notification saying that the fitbit bluetooth services are busy! any advice guys?

Best Answer
0 Votes
3 REPLIES 3

‎11-02-2017 18:12

‎11-02-2017 18:12

Disconnect it from your bluetooth then reconnect which will re-sync it. Worked for me, hope it works for you!

Best Answer

‎11-03-2017 07:18

‎11-03-2017 07:18

Great to see news faces @SunsetRunner, welcome! And @denisx04 thanks for stopping by.

 

I appreciate the effort you put in trying to fix this issue. If your tracker isn't syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. After these steps your tracker should sync properly.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎11-03-2017 08:10

‎11-03-2017 08:10

I use the Fitbit connect software and the provided USB cradle when I need to update or synch my Blaze to my computer. 

You can download the Fitbit connect software from https://www.fitbit.com/en-ca/setup

 

My solution was to update my Blaze and synch with my computer then my devices. 

 

When I use the supplied USB cradle and the Fitbit connect software I can successfully synch and update my Blaze every time. 

Best Answer
0 Votes