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error 500 while pairing my Blaze

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‎11-17-2018 01:57 - last edited on ‎11-28-2018 10:25 by Moderator Alum

‎11-17-2018 01:57 - last edited on ‎11-28-2018 10:25 by Moderator Alum

I’ve recently just removed my account off my fit to create a new account. I have made a new account but when I now go through the Fitbit setup page after the 4 number code all I keep getting is com.fitbit.HTTP error 500 popping up and can’t go any further! Don't really understand why setup won’t go further?

 

 

Moderator edit: subject for clarity

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‎11-17-2018 14:27

‎11-17-2018 14:27

Error 500 is a server error, I'm not sure what phone or computer is being used to setup  

I did a search and found many posts with a 500 error that have been solved. Look for the green checkmate.

 

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‎11-28-2018 10:28 - last edited on ‎06-09-2023 10:46 by Fitbit Moderator

‎11-28-2018 10:28 - last edited on ‎06-09-2023 10:46 by Fitbit Moderator

A warm welcome to the Community @Haylsharkus and @Rich_Laue thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your Blaze? If so, I recommend restarting your tracker and your phone and then make sure you are following the instructions provide in the help article How do I set up my Fitbit device? to pair your device.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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