help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

gps connected yet not recording anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2018 08:30

‎04-30-2018 08:30

FitBit Blaze says it's connected to my iPhone and "let's go!".  Very disappointing when you finally rider further than you ever have and worked hard at it only to discover the FitBit recorded nothing but the amount of time it took for you to start and finish.

What's up with this and how do I make sure it doesn't happen?  One thing I'm wondering, is it because I didn't have my FitBit app open on the screen?  It was working in the background but not literally open.  Has happened several times

Iphone X

Thanks

 

Best Answer
0 Votes
2 REPLIES 2

‎04-30-2018 15:32

‎04-30-2018 15:32

When it says "lets go", you do click the green arrow to start tracking, right?

Best Answer
0 Votes

‎05-01-2018 05:48

In response to MarkMM

‎05-01-2018 05:48

yes.  I'm going to test to see if I have to have the Fitbit app open when I start versus running in the background.  I didn't have a problem with my iPhone 6 but I do with the iPhone X

Best Answer
0 Votes