heart rate sometimes not working?

[CrazyJacob]

Hi, So when I take off my Blaze for a while and put it back on I need to turn the heart rate off and on to get it to track (this doesn't happen too often) '- - Bpm' any advice?

[FerdinandFitbit]

Hi there @CrazyJacob. Good to see you in the Community! 🙂

Occasionally your tracker may have difficulty getting a strong signal. If you don't see your heart rate on your tracker, first make sure you are wearing it correctly. Experiment with placing the tracker higher on your wrist; because blood flow in your arm increases the farther up you go, moving the tracker up a couple inches can be helpful. Also, make sure you're not wearing your tracker too tightly; a tight band restricts blood flow, potentially affecting the heart rate signal.

After a short wait, you should see your correct heart rate again. If this reading persists, try changing your Heart Rate setting from "Auto," which means the heart rate tracker is usually active when you're moving, to "On," which means the heart rate tracker is always active.

Changing the Heart Rate setting to "On" does increase battery usage, so you'll probably want to change it back to "Auto" later when the signal is strong once again.

Hope this helps!

[CrazyJacob]

thanks for the reply!