iPhone app not showing workout

[Lisalt616]

Hi! My blaze is logging a workout but it is not showing on iPhone app. I cannot see workout summary (only active minutes). It seems to be syncing fine with everything else. I have restarted tracker but still not showing on app. It is showing on web when I log in so why is it not showing on app??? Pls help - thanks x

[GarethDPhillips · Accepted solution]

Hi @Lisalt616

I guess if it is showing on the web, you can eliminate any sync issues with the device, as it has mad it from the device, to the fitbit servers. Perhaps your app is failing to refresh correctly. Have you installed the latest updates from the app store?  It is always worth checking you are on the latest version. 

Failing that you could try restarting  your device, or even removing and reinstalling the app as a last resort? 

[Rich_Laue]

@Lisalt616 there are 2 ways the Blaze can log a workour. 

My question is which log method are you using?  Without know why you know the Blaze is loving in not going to be able to help. 

[Lisalt616]

Hi Rich - I am logging workout on the blaze by scrolling through the "exercise" section & hitting relevant exercise, then "let's go". It's working fine on blaze & showing summary of workout on screen when finished but no workout summary shows on app. App Store doesn't say I need an update, but I think I might uninstall & re-install app & try that.

[Lisalt616]

Hi @GarethDPhillips

Thanks - I have restarted both tracker & device - still the same & I appear to have new version of app. Think I'm going to re-install app, its the only thing left to do. I guess it will wipe all my history?

[FerdinandFitbit]

Hi there @Lisalt616. Good to see you in the Community Forums! 🙂

Just as a reminder, I would like to make sure that after you finish an exercise, you finish it by pressing on the little flag at the top right corner to finish the activity and that you're syncing your tracker after completing the activity. This will ensure that the activity will be recorded and transfered to your dashboard. If you're doing this, you can try setting up your tracker as a new device as well. For this, go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let us know how it goes!

[Bebeg]

How did you restart the device and tracker? 

[Rich_Laue]

Let's go to fitbit's searchable interactive help site for this answer @Bebeg, the link may be found below as help. 

How to restart the tracker.