"All caught up" constantly popping up

[mws5177]

On my Blaze, the "All caught up - no notifications" message is constantly popping up.  Like every few seconds.  It interrupts other functions.  For example it kept pausing as I was tracking my workout this morning.  If I shut down the device, it just comes back on and continues with the message.  It's also draining the battery very quickly.

This is the second time this has happened in the last few weeks.  Seems to happen when battery is very low.  I tried charging it, but the message continues to pop up.  Only thing that worked last time was to let the battery die completely, then charge it.

Any other ideas? 

Thanks in advance

Moderator edit: Updated title for clarity

[Shadoggy]

Let me say that I got this as a Father's Day gift back in June of 2017.  From this forum, it looks like this issue has been around since June of 2017.  It is a shame that Fitbit did not do anything about it.  So, I called Fitbit after my posting and here is what they tell me -- since the watch is outside of its's warranty period, I can get 25% off of new Fitbit.  Here is my issue with this, this watch was not cheap when it was purchased.  I know that since I gave one to my wife in December of 2016.  It was a $200+ watch.  Now, I have to spend at least another $120 ($149 for Versa or Ionic) to get something that does same features. 

Personally, I am not sure about the quality of Fitbit to spend another $150 to get something that more than likely will break in a year!  So, I will look for something else. 

What bugs me is that Fitbit must have known about this and other issues about Blaze as they discontinued them fairly quickly.  I had issues with the original band coming apart, staying connected to my Android phone, giving wrong tracking, but I put up with all of those.  Truly disappointed with Fitbit.

[alex_in_alaska]

actually now the single button on the left doesn't work at all, so no way
to go back once I choose a function, have to put it in the charger to just
get the clock face back.

[LizzyFitbit]

Hi @Shadoggy and @Bertas, welcome on board. It's nice to see you around @Naomiqd and  @alex_in_alaska.

I'm sorry for my delayed response. Thanks for sharing detailed information about your Blaze behavior, as well the troubleshooting steps that you've tried.

@Shadoggy, I truly appreciate your efforts in getting your device to work correctly. I see your point of view and thanks for letting me know about your experience with our Fitbit products. Our team constantly works on our devices to improve them based on the Community posts, so be sure that your comments will not be taken for granted. As you have been in touch with our Customer Support Team, I'd recommend to get in touch with them, so you can receive more details about your case.

@Naomiqd, thanks for letting me know that your replacement isn't working properly. May I know more details about the issues experienced with it? Also, let me know the troubleshooting steps that you've tried.

@alex_in_alaska, because the left button is now not working correctly, I've requested a case for you so our Support Team can give you a hand. Your'll receive an email from them shortly.

@Bertas, it's great to hear that you upgraded to the Versa, and thanks for taking the time to share your thoughts about your Blaze. Be sure that your comments haven't gone unnoticed.

I'll be around if you need anything else.

[Shadoggy]

Hi @LizzyFitbit and apologies for not getting back to you sooner as I gave up on the fix and did not check anything after.  I honestly do not have time to spend more time on the phone or online to get the same answer as I doubt the policy has changed any.  It is disappointing to spend a good deal of money and having the product go bad in two year period.  I am dealing with the watch until I can find a replacement that is worthy or just go back to a watch and track activities from my phone... 😞

[morefitnow]

I guess I am the latest victim to this Blaze defect. I should have learned my lesson when my Surge touch screen stopped working in 2 years. Has anyone had any success fixing this issue? I've tried all the re-boots, cleaning with a qtip, etc..

[Shadoggy]

If it got wet and is doing the same behavior as mine, you may want to see if putting it somewhere to completely dry may work (like in a bag of rice, or a moisture absorbing material like https://www.homedepot.com/s/moisture%2520absorber?NCNI-5) for a day and see if it goes back to normal after a charge.  In my case, in addition to doing that, I had to tap it hard a few times on the palm of my hand to get the what ever caused to button to stick to go away... it is frustrating for sure.

[Naomiqd]

Im going to change mine but mine was less than a 1yr old when this
happened . I wanted a ionic but afraid to spend the money in case of
defect.
Please help
Naomi

[Shadoggy]

For what it is worth, my wife told me today that her Ionic died which I got her less than a year ago. Thankfully, hers is still under warranty and they offered to replace it.  However, supposedly it will get to her 3 to 5 days from now.

[PAinLA22]

It seems like there are a lot of people with the problem and I don’t see any real solutions. I’ve tried letting it drain. Tried restarting it. Tried the rice thing. None of it has worked. What is an actual solution from Fitbit?

[mpjog]

I don’t believe there is a fix!

Sent from my iPhone

[Shadoggy]

@PAinLA22 you may want to let it sit in rice for a couple of days and completely dry out and battery being drained and see if it will take charge and work as it used to.  Alternatively, you are going to be told to buy a new one at a discounted price. 😞

[LizzyFitbit]

Hi @Shadoggy, @Naomiqd and @mpjog. It's nice to see you around. @morefitnow and @PAinLA22, welcome to the Community! I'm sorry for the delay in my response.

@Shadoggy, thanks for getting back, as well for the suggestions posted in this thread. You've been a great help for our members. I understand your position and I'm sorry that you've had this experience with your Blaze. I appreciate the time taken to share your feedback, you comments will not be taken for granted.

@morefitnow and @PAinLA22, thanks for letting me know about your Blaze devices. You've done a great job with the troubleshooting steps. @mpjog, thanks for joining the conversation. Are you having the same issue with the message "All caught up" constantly popping up? If so, I'd recommend the following steps:

1. Remove the Blaze from the Bluetooth settings in your phone.
2. Turn off the Bluetooth in your phone and any other device nearby.
3. Close the Fitbit app from the open apps in your phone.
4. Turn back on the Bluetooth in your phone and open the Fitbit app.
5. Tap on the Account icon > Blaze image > Notifications.
6. Setup the notifications one more time.

@Naomiqd, thanks for replying back to this thread. I'm sorry that you've had this experience, and I'm here to help you. Could you please provide me with the information requested above? 

Keep me posted.

[morefitnow]

I've done everything mentioned in this thread multiple times. I have done the rice drying for a week and none of that helped. I even opened up the case and put it in rice for days and nothing helps. I've been using my Surge that the touch screen stopped working on 2 years ago as my backup since it still counts steps and syncs, but now the Surge screen looks like a spider web (and isn't damaged or cracked) and now it won't sync to my phone so my steps are lost. ADIOS FITBIT. After buying two for myself and 2 more for my family I am officially done with FITBIT products. I bought a Garmin Vivoactive 3 Music a few days ago and love it so far. I did purchase a 2 year extended warranty just in case. They told me at Best Buy that they won't even offer an extended warranty on Fitbit watches any more because of all the returns, Nuff said!!!

[LizzyFitbit]

Hi @morefitnow, good to see you again.

Thanks for getting back, as well for sharing that you've tried the steps from my post. I'm sorry that you've had this experience and thanks for all your efforts in troubleshooting your device. We'll make sure to work on our products based on the Community posts, to improve their performance and your experience with them. Thanks again for your feedback, and you're always welcome back to the Fitbit family.

If you need anything else, let me know.

[godango]

Had the same problem with Versa and thought it was fixed. Seems to be a hardware problem for me not a software problem. I was getting constant all caught up notifications, but I also noticed the left button wasn’t responding when pushed. I removed the lower band and blew in the tiny holes. After that the button responded again and the constant notifications stopped. After a few hours the problem reoccurred with the left button but repeating the same procedure did not fix the problem again. 

[billypti]

Stop with the very patronising replies that always end with NO FIX!!?.  Seems like a 2 year period is about the time for self destruct ? Programmed faults to buy/ upgrade ?? Fuming at the cost and short lived use

[jtoctroads]

Hi all, my Blaze is doing the same "all caught up" and buzzes constantly. It will not let me turn it off and restart it. I tried resetting it that didn't work. Charging it didnt help. Cleaning it didn't help either. Any other suggestions to help fix this problem would be greatly appreciated. I need my Fitbit. can't leave home without it.

Thanks

Don

[billypti]

Try charging all night and disconnect the two Bluetooth listings for it on
your phone.
Then reconnect, and switch watch facesa few times..
Seems to have worked ok for now.
So I will be selling it to replace.
Over priced heart rate monitor really as other " features "...? Are useless
Good luck


--
S.Hughes from mobile

[Shadoggy]

Don (jtoctroads),

You may want to try this.  Let your Blaze completely discharge and make sure it is dried out.  Also, see if you can wiggle the buttons just in case something stuck under it and pressing on it. Once it is completely dead, put it back on the charge and let it fully charge.  If it continues to do the same after, I am afraid you are in for a new one...

Sha

[jtoctroads]

Thanks  I will try that.DonSent from my Verizon, Samsung Galaxy smartphone