syncing

[botpcjhn]

My blaze is keeping track of my floors climbed and when I try to sync it says it can't find the fitbit. I have had it for 5 days. Didn't do this before

[botpcjhn]

*Isn't keeping track of my floors

[SteveH]

First thing to try when a fitbit misbehaves is a restart. Here's how:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give it a few tries though as it doesn't always work

[AngelaMa]

Hello @botpcjhn welcome to the Fitbit Community! 🙂  Fitbit trackers that count floors have an altimeter sensor that can detect when you're going up or down in elevation. Your tracker registers one floor when you climb about ten feet at one time. It does not register floors when you go down. If your information is not showing on your Dashboard it is because your tracker is not syncing, if your tracker is not detecting floors and you are walking non stop with an elevation of 10 feet try the restart advised by @SteveH

I'll be around if you have any questions! 😉