I’d contact support with that one. It’s a bit too specific for the user community here to have much clue about I think.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
I’d contact support with that one. It’s a bit too specific for the user community here to have much clue about I think.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
10-16-2017
10:09
- last edited on
03-07-2026
08:41
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-16-2017
10:09
- last edited on
03-07-2026
08:41
by
MarreFitbit
It's great to welcome you @Lexirayne and @MikeF thanks for stopping by.
I would like to know if you get in touch with our support team? Have they offer you a solution for this issue? If you still having issues, please provide me with a screenshot of the error that you are seeing.
Hope to hear from you soon. ![]()