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unable to charge or setup new fitbit

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‎10-30-2017 14:45

‎10-30-2017 14:45

I have purchased a new blaze but unable to complete setup due to battery not charging, the online fitbit support is really poor and I have been trying to solve this issue now for 2 days. I am about to return and look for a different brand. Any help would be appreciated. 

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‎10-30-2017 14:58

‎10-30-2017 14:58

Why do you say it isn't charging? Are you using a phone charger? 

For now the only hint of it charging will be the slight buzz when plugging it in. 

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‎10-30-2017 15:03

In response to Rich_Laue

‎10-30-2017 15:03

Hi, thank you for your response. I have plugged the tracker into my laptop but nothing happens, it just shows the set up message. I have had it plugged in all day but it hasn't put any charge in the battery at all. 

 

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‎10-30-2017 16:05

In response to tiger1210

‎10-30-2017 16:05

Did the tracker vibrate when plugging it in? 

Are you sure your laptop will charge the tracker when it goes to sleep, 

Try the wall charger. 

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