unable to charge or setup new fitbit

[tiger1210]

I have purchased a new blaze but unable to complete setup due to battery not charging, the online fitbit support is really poor and I have been trying to solve this issue now for 2 days. I am about to return and look for a different brand. Any help would be appreciated. 

[Rich_Laue]

Why do you say it isn't charging? Are you using a phone charger? 

For now the only hint of it charging will be the slight buzz when plugging it in. 

[tiger1210]

Hi, thank you for your response. I have plugged the tracker into my laptop but nothing happens, it just shows the set up message. I have had it plugged in all day but it hasn't put any charge in the battery at all. 

[Rich_Laue]

Did the tracker vibrate when plugging it in? 

Are you sure your laptop will charge the tracker when it goes to sleep, 

Try the wall charger.