Charge 2 won't automatically sync

[rawalker]

My charge 2 does not sync automatically.  I have to manually sync it every day.

[HeydyF]

Hey @rawalker, let me give you a warm welcome to the Community! Are you using the Fitbit app on your mobile device to sync your Charge 2? If so, have you toggle the "All day sync" option? If you haven't, then you'll have to manually sync your tracker. Go to account > Tap on Charge 2 > and you'll see "all day sync" option. 

Let me know how it goes! 

[AlvaroFitbit]

@rawalker Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your tracker isn't syncing automatically. Did you select the all day sync option on the Fitbit app? Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[rawalker]

I have tried all you suggested and nothing has changed.  It used to work but for the last month or two it does not.

[HeydyF]

Thanks for trying the tips that my friend @AlvaroFitbit and I, posted above, @rawalker . There are a few other tips that I'd like you to try, as follows: 

- Force quit the Fitbit app and reopen it

- Log out from your Fitbit account and log back in

- Restart your Charge 2 again

Let me know if that works! 

[rawalker]

That did not work either.

It seems that the problem maybe between my Fitbit and my iPhone.

[HeydyF]

Thanks for your reply @rawalker! Considering that the issue with your Charge 2 persists, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

Let me know the outcome! 

[rawalker]

I already tried it and it did not make any change.

[HeydyF]

Did our Support team contact you, @rawalker? Were they able to help you out? If so, what was their response? 

Let me know the outcome! 

[rawalker]

They are sending me a new fitbit.

[HeydyF]

Sounds great that you'll receive a new Charge 2 @rawalker! I appreciate the update. If you have further questions or comments about your new Fitbit, let me know. 

I'll be around!