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Nothing resets on Fitbit Charge 2

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‎04-18-2019 19:00 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-18-2019 19:00 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

The Fitbit device doesn’t want to reset after the 12:00pm night time nothing resets on it not steps not floors not active minutes help me please

 

Moderator edit: Subject for clarity.

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‎04-19-2019 14:03

‎04-19-2019 14:03

Hey @Coolbear, Welcome to the Fitbit Forums! Thanks for sharing all those details. 

 

If you haven't already done so, try to restart your Charge 2 following instructions bellow: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

To continue, different types of data can be removed from your Fitbit account. For instructions check this article: How do I edit or delete Fitbit data and activities?

 

Give it a shot and let me know if that works. Have a nice weekend! 😎

 

 

 

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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