Charge 4 screen is very dim

[taffnjanner]

Recently my charge 4 HR has had a really dim display and is unreadable outdoors  even after checking all of the settings when compared to my partners which is much brighter  please help

Moderator Edit: Clarified subject

[AHansell17]

I am having the same issue. Do not see where I can change this in any of the setting or account options

[irismac]

Same here too, cannot get brighter screen and cannot see much of anything in daylight. What do we need to do?

[Katiekat1964]

Me too. Ugh ..

[jebcoeninty]

Go to settings and select Brightness, then select dim, normal, auto

[taffnjanner]

I've already tried that and sleep settings and DNDThe settings have been compared to another fitbit charge 4 HR and are exactly the same but my display is markedly darker than that of my partners 

[LizzyFitbit · Accepted solution]

Hi everyone, and a warm welcome to our new members. @jebcoeninty Thanks for your help!

@AHansell17, @irismac and @Katiekat1964 Thanks for the details and efforts while working on this matter. I understand how you're feeling and in case you haven't done so, please open the Settings app on your Charge 4, tap Brightness and try adjusting the brightness level. Additionally, press and hold the button, swipe left to access the quick settings screen and make sure the Sleep Mode is turned off. That way the screen's brightness isn't set to dim. Let me know how it goes.

@taffnjanner Thanks for taking the time to troubleshoot your Charge 4 prior to posting. I'm sorry for this inconvenience and because the screen is still dim, I'd recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Click here to get connected with them via chat or phone, and make sure to share the steps that you've tried with them.

[MgtH]

Those steps are after working for me. Thank you very much!!

[Katiekat1964]

Thanks!

[irismac]

Tried this and have a good result.
Thanks for the help.

Sent from my iPhone

Moderator edit: personal info removed

[LizzyFitbit]

Hi @MgtH. Welcome on board. @Katiekat1964 and @irismac It's good to see you again.

You're very welcome! Thanks to you for your efforts and I'm glad the steps suggested in this thread worked for you. I hope you can keep enjoying the Fitbit experience and don't hesitate to get in case you have time, check out our Health & Wellness board where you will find great tips to create healthy habits and work toward an active lifestyle.

Have a good one! 

[Clownguy]

Thanks for the update and help

Moderator edit: personal info removed

[taffnjanner]

Thank you LizzyFitbit a replacement tracker is now on its way 

[LizzyFitbit]

@Clownguy Welcome to the forums. @taffnjanner It's good to see you here in the forums.

@Clownguy You're welcome and thanks to you for trying the steps suggested above. I hope you can keep enjoying the experience with your Charge 4.

It's a pleasure to help you, @taffnjanner! I'm glad you're about to receive a replacement and please follow up with your email case should you have any further questions about your order.

Have a good day.

[Bigmamasued]

Mine is so dark I can’t read the screen to see anything? How can I change things if I can’t see it on my Charge 4?

[LizzyFitbit]

Welcome on board, @Bigmamasued.

Thanks for joining this thread and I'm sorry your Charge 4 is having the same behavior. Because you're not able to read the screen, I went ahead to review your details and I noticed you already have a case created. Our Support team seems to be helping you with this matter, please keep the communication with them as I'm sure they'll do their best to bring you back on track.

Have a good day.

[Misharaleefit]

Im having the same issue. It's deffinatly no a dim setting issue. Done the whole changed brightness setting from dim to normal. Changed the watch face to save battery... Ive rebooted the device 4 times. Contacted support and all I got was reboot your device and change the clock face then they have the nerve to say I haven't rebooted my device. I've had this fitbit for just a year and it's screen is suffering from pixel wear. This should be under warranty but you know support team dont really care so im left to read through the forums

[Katiekat1964]

Hi I totally agree. Mine is just over a year old as well. Nothing has worked!!

[MgtH]

I had mine set accidentally to sleep mode. When I turned it off my screen
was perfect. Have you tried that?

Margaret

[Bigmamasued]

Yes. I tried it all and it remained black.
Thanks