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Active Zone won't update

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‎01-21-2022 08:33

‎01-21-2022 08:33

Hi,

My Charge 5 active zone minutes do not update anymore. 

I have tried restarting the device a couple of times but it does not fix the problem. My firmware is up to date. Any clues?

Best Answer
3 REPLIES 3

‎01-21-2022 08:52

‎01-21-2022 08:52

In phone or on wrist?

If talking about on wrist, try a different clock face.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎01-21-2022 09:00

‎01-21-2022 09:00

No updates on wrist or apps on Apple and Android devices.

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0 Votes

‎01-21-2022 09:20

In response to Phantomnyc

‎01-21-2022 09:20

Are you sure you are actually earning any Zone Minutes?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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