Activity recorded whilst asleep Charge 5

[Huggybeard]

My Charge 5 recorded I burned 543 calories in 15 minutes doing 5000 steps at 3 am while I was asleep. My heart rate at the time was 48 BPM!!!! What is happening?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @Huggybeard.  

Thank yo for all the details about the inconvenience you experienced with your Charge 5. 

There are a few reasons why this could happen. If you're sleeping close to something that could emit a certain vibration, like a window, a fan or other type of machine. The only way to negate these extra steps would be to manually log a driving activity, as this would override the data tracked during that time. 

If you haven't done so already, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around. 

[Huggybeard]

Hi David,

Thank you,that seems to have worked. I'll keep an eye out to see if it happens again.

Cheers,

John

[PowersBennett]

There isn't a button on the end of my charger?

[DavideFitbit]

@Huggybeard That's great news! Thank you for sharing this update. 😁

@PowersBennett Thank you for sharing your inquiry. It should be a small button at the end of the USB cable, as shown here below: 

Please let me know if you're able to see it and complete the restart.

I'll be around.