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Angry

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‎02-05-2023 22:24

‎02-05-2023 22:24

My Charge 5…….went crazy…..vibrating to dead.

It’s not even a year old.

really disappointed with this product.

 

What next???

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‎02-06-2023 02:59 - last edited on ‎08-30-2024 10:23 by Fitbit Moderator

‎02-06-2023 02:59 - last edited on ‎08-30-2024 10:23 by Fitbit Moderator

@ShelleyLynne3 Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I'd suggest restarting your device by following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you, please contact Fitbit support to get further assistance as your Charge 5 might have technical issues:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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