help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Another Charge 5 has died

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2024 19:57

‎07-16-2024 19:57

I plugged in my Charge 5 yesterday and it rapidly drained to 2% and is now dead. I have tried all the suggested solutions with no luck. Up until yesterday it was performing perfectly. It is only 18 months old so I am not impressed. There is obviously something seriously wrong with Fitbit going by all the comments being posted and this needs to be addressed!

Best Answer
3 REPLIES 3

‎07-16-2024 23:34

‎07-16-2024 23:34

My charge 5 stopped working two days ago.  It went from working fine to not charging and is now dead.

There does seem to be an awful lot of posts with people having the same problem.

I'm new to the community.  Is this normal?  Do charge 5s regularly just stop working? 

Is this expected of them?  Are they just low quality or has something happened now?

Best Answer

‎07-17-2024 02:53

‎07-17-2024 02:53

My Charge 5 worked fine until yesterday evening, buzzed for a few minutes, and finally, everything went black. The battery is apparently at 1% despite having charged it in the morning, now charging it doesn't work any more. 

Best Answer

‎07-17-2024 06:02

‎07-17-2024 06:02

2 days ago, mine started showing “Add a card” several times every minute. I couldn’t get it to stop, put it on the charger and went to bed. Screen has been black ever since. Won’t sync, won’t restart. It does briefly vibrate once in awhile when I have tried to restart. But sometimes it doesn’t even do that.

Best Answer