App don't available in Russia. Why?

[Alex180673]

Dear Fitbit,

I bought 4 pcs Charge 5 for present to my family but they can't use it! Your app don't available in Google play store in Russia. Why?

I have pixel phone and PayPal account... what is my problem?

I like Fitbit and naw suffer from stress!

Moderator edit: format

[LZeeW]

Hello @Alex180673 and welcome to the Help forum.  The Community is a moderated user-to-user help site.  This explains why you might not get an answer right away.  I searched the forum, looking for the reason, but can't find anything specific, although things like this tend to be related to economic sanctions or a decision by your government.  I have no proof of this.  It is just a guess.  A user suggested creating a gmail account and listing your location as a supported country.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Alex180673. 

Thank you for your inquiry regarding the availability of the Fitbit app. 

Please note there are several factors that influence the availability of the Fitbit app in certain countries and our team appreciates all the feedback provided. As @LZeeW mentioned earlier, many users have been able to download the Fitbit app for Android by creating a Gmail account and listing your location as a supported country. 

Have a good day. 

[Alex180673]

It works for iOS but does not work for Android((

Google asks for your credit card from the country which you choose.

Blocking the same country is the responsibility of Fitbit. May you unblock Russia?

[DavideFitbit]

@Alex180673 Thank you for your response and for sharing all your feedback. 

In this case, I recommend that you get in touch with the Customer Support team, so they can provide you with mode details about this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.