help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Slow Charge 5 return process

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2021 05:40 - last edited on ‎12-08-2021 05:38 by Fitbit Moderator

‎11-26-2021 05:40 - last edited on ‎12-08-2021 05:38 by Fitbit Moderator

My Charge 5 lasted 6 whole days before it bricked - it was junk.  I really  want my replacement watch back ASAP.  Is there any way they would send me a replacement before they receive my broke one back?  This return process takes forever.  I took it to Fedex Monday.  Five days later and it still hasn't left Detroit!  and, it has to get all the way to California!  I printed the return label the Customer Support told me to.  She said it would take about a week for a replacement.  I think she lied to me.  Ground transportation to California is going to take forever.  

 

 

Moderator edit: format. 

Best Answer
1 REPLY 1

‎11-26-2021 06:31

‎11-26-2021 06:31

Hi @jhartmich  Fed Ex has it, so it's on their time schedule. I'm sure the customer service representative did not lie. If all went smoothly, once at the warehouse, they have to inspect it and make sure the required parts were returned before shipping out your replacement. Fitbit can't control the actions of the shipper and right now the packages are multiplying daily that need to be shipped across the country. I'm sorry you're having to wait. Maybe you could try using Fitbit's Mobiletrack while you wait? Click to learn more about it.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer