App no longer records exercise activities

[tourman77]

Sometime in the last 3 weeks or so, my app stopped displaying the specific exercise activities I recorded on my device. Now when I look at zone minutes, it only lists activities as moderate or intense - not walk, eliptical or run, for example. It has even stopped displaying these details for activities before I noticed this change. Any idea why this would be and how to fix it?

[RiekoC]

Hello @tourman77 

Have you had a chance to tap on the Exercise days tile and see if your completed activity information is there?

[tourman77]

I have never looked at that, but yes, it is there, thank you! Why did it change, though, from being visible in zone minutes?

[GingerJenn]

I’ve been having similar issues ever since I linked my Fitbit to my Google account! It frequently fails to record exercises, I set it to start tracking a hike and it just fails about 10minutes in. Also the app freezes a lot now, getting tired of re-installing the app. Never had this much trouble in 8 years of using Fitbit so I can only think that the Google account linking has caused this.

[JPJC]

I'm having the same issue.

I have a charge 5. It records my bike ride and I see on the charge 5 the GPS distance. In the app I only see "Intense activity" ☹️

[SunsetRunner]

This seems to be the problem I am having too. At the start of a workout, I tap the "workout" icon, and feel the little vibration confirming. But afterwards, I can no longer see the graph of my heart rate over the time of the workout. It just shows "intense activity" and the totals.

I have restarted and done a reset too. Nothing helps!

[Gmamoe]

My Charge 5 haphazardly syncs my hourly activity and my exercise.  So some days does not show I did exercise even though my zone minutes are higher than the previous day and sometimes my hourly activity does not sync….the other day Fitbit showed 9 of 9 hours but the app showed 6 of 9.  So frustrating because I cannot rely on the info any more.  Turning off Bluetooth and back on and reconnecting Fitbit and resetting Fitbit and turning iPhone off and on is becoming a daily routine.  The Google takeover has messed up a good thing.

[davidmcastro]

I have the exact same problem on a pixel 2 watch. Any solutions?

[Newhaven]

Same problem with my charge 5.: such a shame. Definitely won't be getting Fitbit again in the future.

[SunsetRunner]

It still shows the points for each day (I only wearr it while I am working out), so I can track my weekly minutes. So I will hold onto it for now. But more than $150  for less than two years is disappointing. When I'm ready for another device it won't be Fitbit. Maybe I can find something simpler, cheaper, and more reliable.