App on Samsung Galaxy not working

[DeePeeBee]

"Fitbit.com is unavailable.  Please try again later."

This appears after the login page where I input user and password.  I've had this solidly for days, occasionally I can get in and synch.  Previously I never had to access the app for the Fitbit to synch with that working seamlessly in the background, I'd only have to access it for my viewing pleasure.  Now I have to log in and am totally unable to do so.  Getting rather fed up.  I've tried uninstalling and reinstalling.  No joy.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @DeePeeBee. 

Thank you for sharing this information about the issue you're experiencing with the Fitbit app. 

Before considering other options, keep in mind there are a few necessary requirements to be able to sync and use the Fitbit app. Please make sure to review the compatibility requirements listed here. You can also find other recommendations to sync with the Fitbti app using an Android device in this article. 

Regarding the error message that you're receiving, let me know if you're having this problem when you try to access to your dashboard through the Fitbit's website and if you're also using your phone or the computer. 

I'll be around. 

[DeePeeBee]

Hi, not happening in the Web page, I cam access that fine.

Thanks

[DavideFitbit]

@DeePeeBee Thanks for sharing this update and for confirming it's not happening in the Web page. 

If you're still having trouble with the app allowing you to log in, please try the following steps as well: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Try to log back in to check if you still get the message
• If you're still having the same problem, uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 

Let me know if you continue to have the same issue. 

I'll be around.  

[charleskn]

Also make sure that you are NOT using any kind of VPN or proxy.

[DavideFitbit]

@charleskn Thanks for sharing this tip! 

See you around. 😁